Delivery - There is free postage available on orders over the value of £50 (excluding bikes, scooters and all sale / clearance Items). We usually send orders via Parcel Force or Bike Delivery, although sometimes alternative couriers may be sourced and large items will require a signature on receipt. If there is nobody available at the delivery address to accept the delivery, a card will be left with information about your delivery. After the 2ndattempt the courier will leave a card explaining how and where the customer can collect the parcel from. Unfortunately we are unable to request the courier to leave the goods without a signature or add a message to the delivery such as “leave in the shed”. When purchasing a product via the website, please ensure you enter a valid email and mobile number for us to send you tracking details for the product you’ve ordered
Bike Deliveries – Not all bikes we sell on-line are available for direct delivery, in some cases we may only offer a Click & Collect option. The delivery and collection options will be shown in your basket when any items have been added. All bikes that are delivered will come packed and boxed directly from the factory or our warehouse. In all cases bikes will require an element of building including fitting the handlebars, front wheel, pedals, seatpost and saddle. Gear and Brake set up will also be required. Once unboxed we strongly recommend that all bikes are built and a full set up is completed by a qualified cycle mechanic. We recommend using your local bike shop to unpack and build your bike. We will require proof of this for any warranty claims. We would also recommend that the bike has a first service within the first 6-8 weeks to make any minor adjustments to gears and brakes.
Concierge Delivery - Rather than have your new bike arrive in a box, we highly reccomend our concierge delivery option. Ideal for Road, Full Suspension and all eBikes, you will experience the same handover as you would instore. Your bike will arrive fully built, unboxed and ready to ride. The concierge driver will also ensure your saddle height is correct and talk you through the main features of the bike. The cost of the concierge service varies depending on your location but will be between £100 - £150 More Info
Delivery Costs
- Components and accessories up to £49.99 £5.00
- Components and accessories £50 and above FREE (excluding sale & clearance products)
- Bikes £20.00
- E-Bikes £40.00
- E-Scooters £40.00